Team Leader

Job Summary:

The Team Leader is responsible for ensuring that each customer's experience meets or exceeds expectations. They supervise the performance of team members and lead them to perform all tasks according to company standards. The Team Leader works to maintain high levels of customer service, supports operational tasks, and participates in a skills development program aimed at career growth within Whataburger.

Responsibilities:

Leadership and Communication

• Protects and promotes the Whataburger Brand at all times.
• Notifies management when unable to report to work as scheduled.
• Attends all required meetings and training sessions.
• Communicates problems outside the Team Leader's span of control to the Manager on duty.
• Strives to enhance personal leadership style and improve performance.

People

• Demonstrates Whataburger's Family Value Proposition: "Pride, Care, and Love."
• Continues to improve job skills through performance appraisals.
• Enforces company standards with fairness and consistency.
• Maintains professional relationships with all team members.
• Uses on-the-spot training to improve performance and encourage questions.
• Evaluates team members' performance and identifies training opportunities.
• Provides positive feedback in a supportive manner.
• Acts as a role model for others through daily interactions and leadership example.

System

• Assists with administrative tasks such as cash reporting, inventory audits, and payroll adjustments.
• Performs operational tasks as needed, serving as a role model during shifts.
• Ensures all products are prepared according to quality standards and delivered within service time standards.
• Monitors Drive-Thru production flow to ensure timely service.
• Ensures the restaurant's appearance meets Whataburger standards at all times.
• Promotes excellent customer relations within the team.
• Ensures all actions are carried out according to policy and procedure.
• Completes shift reports to communicate key events to management and other leaders.
• Ensures all equipment is operating safely and within company guidelines.

Customer

• Ensures customers are satisfied and receive their orders in a timely manner.
• Maintains the appearance of the restaurant to promote a positive image.
• Handles customer complaints according to company policy and ensures satisfaction.

Finance

• Demonstrates fiscal responsibility with company assets.
• Follows company cash handling policies and ensures accuracy.
• Monitors cash handling and inventory controls.
• Prepares cash deposits and manages the change fund.
• Controls labor and food expenses to ensure high productivity during shifts.

Physical Requirements:

• Must be able to lift up to 50 lbs.
• Ability to stand for the duration of the shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Frequent contact with water, cleaning solutions, and food products.
• Frequent handwashing.

Key Performance Indicators:

• Effectively supports organizational goals as a team player.
• Completes well-defined tasks and projects set by management.
• Promotes teamwork among all team members.
• Accepts feedback for personal development in a professional manner.
• Displays a commitment to restaurant success and performs an appropriate share of the work.

Benefits:

• Competitive weekly pay.
• Referral bonus program.
• Flexible schedule options.
• Development and career growth opportunities.
• Tuition reimbursement program.
• Discounted meals.
• Service awards.
• Scholarship program.
• Whataburger Family Foundation (hardship grant assistance).
• Chaplain service.
• Paid vacations.

About Company:

Whataburger is a well-known fast-food chain with a commitment to providing excellent service and delicious meals. We strive to offer opportunities for growth and development to all of our team members, fostering an environment where people can thrive and make a difference every day.